I have been carefully following developments and guidance about the recent Covid-19 (Coronavirus) outbreak. It is now clear that Lawnrite has a social responsibility to temporarily alter its working methods in order to enact on governmental advice to protect those who are most vulnerable in our community. The following changes will therefore be implemented with immediate effect:
Confirming the treatment call
We will continue to send our service emails prior to our call. We are keen to ensure that you maintain the ability to raise questions or concerns about your lawn. You can do this by either emailing or telephoning before the visit. We can then deal with or assess your concerns at our visit. If you need to make contact within 48hrs of the advised treatment date, please call or text to ensure they are dealt with in a timely manner (see Q&A section below for contact details).
We will either knock or ring the doorbell to make you aware of our presence and get straight to work, leaving the invoice or treatment note through your letter box once we have finished. Please make sure your gate is unlocked proir to our visit, if you need a 30 min text I am happy to send one.
On completing the treatment:
If we notice anything abnormal with your lawn or have any concerns, we will contact you by email or telephone to discuss this further, rather than discussing this with you in person as would be our usual preference.
This will be a consistent approach taken, regardless of whether it is Barry or myself that visits and reviewed on a regular basis.
Regrettably, we are temporarily unable to visit properties without external access to the lawn being treated. (going through the house)
On a more personal note, many of you are already aware that my seven year old son has type 1 diabetes and is therefore in a high risk category due to his weakened immune system. I am therefore incredibly committed to minimising risks in order to keep our more vulnerable customers and my son as safe as possible during this time.
We will do all we can to maintain our high standards and service levels throughout this difficult time and appreciate your understanding and support in advance with this matter.
A blog/live update section will be added to our web site to aid communication with you, though you are encouraged to call and discuss any concerns with me should you feel the need.
Q: How can I contact you regarding questions about the lawn/service?
A: email or call as you would normally or if its within 48hr of treatment date text/whatsapp on 07917161606
Q: Why are you asking us to text or call if I have questions 48 hrs before a treatment?
A: I dont always get to emails every day and not the morning of a treatment, text or whatsapp means I will see your message
Q: I am in self isolation, what should I do?
A: let us know as soon as possible, this will allow us to develop a plan with you that fits your individual circumstances.
Q: The only access to my lawn is through my house, how will this be managed?
A: unfortunately, we will not be able to carry out your treatment at present. Please contact us so we can discuss your situation.
Q: How can I find your Q&A Section on your Web site?
A: I will add a link to the reminder emails, once this has been set up.
Q: What if I dont want any paperwork put through my letter box?
A: Not a problem, let us know as soon as possible via Text or call and we will send it through email.